Director, Customer Engagement Manager - Onboarding

The Customer Engagement Manager – Onboarding manages newly signed Mastercard customers from late-stage sales through initial onboarding and transition to steady-state account management. This role serves as the primary customer relationship lead during the early lifecycle, ensuring a seamless handoff from Sales and alignment with Product Delivery. The position focuses on establishing trust, managing expectations, and facilitating a structured transition to long-term account management post go-live.