Director, Customer First Experience Platforms

Okta(4 months ago)

HybridFull TimeDirector$186,090 - $245,477 (estimated)Customer Experience

About this role

The Director, Customer First Experience Platforms at Okta is a strategic leader responsible for defining and vision and roadmap for digital platforms within the Customer First organization. This role leads a team focused on improving customer touchpoints across support, success, and community, with a strong emphasis on AI enhancements to deliver personalized self-service and success experiences. The director partners across functions to align digital efforts with business objectives and drive measurable customer impact.

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Required Skills

Digital Strategy
AI
UX/UI
AI Agents
Personalization
Analytics
Team Leadership
Collaboration
Platform Management

Qualifications

Bachelor’s Degree
Master’s Degree (Preferred)

About Okta

okta.com

Okta is a cloud-based identity and access management platform that secures access for employees, customers, partners, and AI-driven systems. The Okta and Auth0 platforms provide single sign-on, adaptive multi‑factor authentication, user lifecycle and directory management, API access management, and identity governance to automate and protect authentication flows. Organizations use Okta to implement Zero Trust identity controls, integrate with thousands of apps, and deliver developer-friendly APIs and extensible customer identity solutions at scale.

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