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Director, Customer Success, CX at NICE - ApplyBlast

Director, Customer Success, CX

NICE

6 months ago

3.8 on Glassdoor

Onsite

Full Time

Director

0 applicants

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About this role

A Director of Customer Success leads strategic account engagement with enterprise clients, delivering measurable value through AI-powered platform adoption and driving long-term customer growth and satisfaction.

Skills

Qualifications

Bachelor’s degree in Business, IT, or a related fieldMBA preferred10+ years in Customer Success, Account Management, or Professional Services5+ years with NICE CXone or comparable platforms

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.