Globalization Partners
The Director, Customer Success Managers leads a global team of managers and Customer Success Managers to protect the customer base, manage renewals, and drive natural expansion across all named G-P accounts and those valued above $75K. Reporting to the VP of Global Customer Success, this role partners cross-functionally to deliver predictable retention and scalable operational excellence worldwide. The position focuses on tiered coverage models, risk management, and executive reporting to drive gross retention and Net Retention Rate (NRR).
Globalization Partners (G-P) is a global employment platform and Employer of Record that lets companies hire, onboard, manage, and pay employees in 180+ countries without creating local entities. G-P handles local employment contracts, payroll, benefits, tax withholding, and regulatory compliance so businesses can expand internationally quickly and reduce administrative risk. The company combines localized HR services with technology and global support to serve organizations of all sizes pursuing rapid cross‑border growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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