Customer Success Manager

Binalyze

2 months ago

4.7 on Glassdoor

Turkey

Hybrid

Full Time

Manager

2 applicants

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About this role

A Customer Success Manager at Binalyze is responsible for managing a portfolio of 25-40 named customer accounts, focusing on driving product adoption, renewals, and upselling opportunities to maximize Annual Recurring Revenue (ARR). The role requires collaborating with Sales, Support, and Technical Teams to enhance customer satisfaction and achieve high Gross Revenue Retention (GDR) and Net Revenue Retention (NRR) metrics, while leveraging AI and automation tools to optimize workflows. Key responsibilities include onboarding new customers, conducting business reviews, managing escalations, and utilizing data to inform strategic decisions in a fast-paced environment.

Skills

About Binalyze

www.binalyze.com

Binalyze is an innovative cybersecurity company that specializes in automated investigation and incident response solutions. Its flagship product, Binalyze AIR, leverages AI technology to streamline forensic investigations and enable rapid incident response across various environments, significantly reducing the time taken to analyze threats. The platform enhances productivity and collaboration for security operations centers (SOCs) and incident responders, offering powerful automation capabilities that optimize workflows and outcomes. Binalyze seeks to empower organizations in enhancing their security posture through efficient and precise cyber threat management.