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Customer Success Manager at Binalyze - ApplyBlast

Customer Success Manager

Binalyze

9 months ago

4.7 on Glassdoor

Turkey

Hybrid

Full Time

Manager

2 applicants

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About this role

A Customer Success Manager at Binalyze is responsible for managing a portfolio of 25-40 named customer accounts, focusing on driving product adoption, renewals, and upselling opportunities to maximize Annual Recurring Revenue (ARR). The role requires collaborating with Sales, Support, and Technical Teams to enhance customer satisfaction and achieve high Gross Revenue Retention (GDR) and Net Revenue Retention (NRR) metrics, while leveraging AI and automation tools to optimize workflows. Key responsibilities include onboarding new customers, conducting business reviews, managing escalations, and utilizing data to inform strategic decisions in a fast-paced environment.

Skills

About Binalyze

www.binalyze.com

Headquarters

Kesklinna, Harju Maakond, Estonia

Company Size

51-200 employees

Founded

2018

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Binalyze is a cybersecurity company specializing in Digital Forensics and Incident Response (DFIR), offering a suite of products including its flagship Binalyze AIR platform for automated investigation and incident response, as well as Cloud Investigation & Response Automation (CIRA). The company empowers Threat Hunters, Detection Engineers, and SOC teams with forensic-level insights, automated compromise assessments, and seamless integrations with SIEM, EDR, XDR, and SOAR tools. Binalyze serves enterprises, MSSPs, and IR service providers, enabling rapid threat investigations across on-premises, hybrid, and cloud environments.