Vice President of Customer Success
Houzz(6 days ago)
About this role
The Vice President of Customer Success at Houzz will lead and scale Customer Success across Houzz Advertising and Houzz Software, with full accountability for customer retention and product adoption. This executive builds a data-driven organization to ensure customers realize measurable value, drive long-term partnerships, and contribute to revenue growth. The role is a senior member of Revenue and Product leadership and partners closely with Sales, Marketing, and Finance.
Required Skills
- Customer Success
- Retention
- Product Adoption
- Team Leadership
- Cross-Functional
- Data Analytics
- Forecasting
- Onboarding
- Account Management
- Renewals
+3 more
About Houzz
houzz.comHouzz is an online platform for home remodeling and design that connects homeowners with architects, interior designers, contractors and other home professionals. It hosts a large library of inspiration — millions of photos and idea books — alongside a product marketplace and vendor listings. For professionals Houzz offers business tools (Houzz Pro) including project management, client collaboration, marketing and lead-generation services, typically offered with a free trial. The site emphasizes community-driven reviews, portfolios and resources to plan and execute renovation and design projects.