Vice President of Customer Success

Houzz

1 month ago

3.4 on Glassdoor

Remote

Full Time

Executive

107 applicants

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About this role

The Vice President of Customer Success at Houzz will lead and scale Customer Success across Houzz Advertising and Houzz Software, with full accountability for customer retention and product adoption. This executive builds a data-driven organization to ensure customers realize measurable value, drive long-term partnerships, and contribute to revenue growth. The role is a senior member of Revenue and Product leadership and partners closely with Sales, Marketing, and Finance.

Skills

About Houzz

houzz.com

Houzz is an online platform for home remodeling and design that connects homeowners with architects, interior designers, contractors and other home professionals. It hosts a large library of inspiration — millions of photos and idea books — alongside a product marketplace and vendor listings. For professionals Houzz offers business tools (Houzz Pro) including project management, client collaboration, marketing and lead-generation services, typically offered with a free trial. The site emphasizes community-driven reviews, portfolios and resources to plan and execute renovation and design projects.