Director, Customer Success
Carriersedge
About this role
CarriersEdge is seeking a Director of Customer Success to lead their customer success department. The role involves overseeing support, account success, and escalations, with an emphasis on improving customer satisfaction and retention. It offers a remote work environment with a focus on results and collaboration across departments.
Skills
About Carriersedge
carriersedge.comCarriersEdge provides interactive online driver training and compliance solutions tailored for small and midsize trucking fleets. Their platform combines a library of driver-focused courses with management and reporting tools, mobile access, and integrations (e.g., dashcams and partner systems) to support onboarding, refresher, remedial training, and regulatory-change compliance. Fleets can assign and track training, upload custom content, and connect safety data to streamline audits and improve driver performance. The company emphasizes self-service, easy implementation, and a free trial to reduce risk and administrative burden for fleet managers.
About Carriersedge
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Carriersedge.
Salary
$110k – $140k
per year