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Director, Customer Success at Versaterm - ApplyBlast

Director, Customer Success

Versaterm

5 months ago

3.8 on Glassdoor

Ottawa, Ontario, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

The Director of Customer Success at Versaterm leads the post-sale lifecycle for strategic, enterprise, state, and transactional public safety accounts. This role establishes the company's operating model, standardizing engagement strategies, adoption programs, and renewal processes to drive retention and expansion. The position involves cross-functional leadership with Sales, Product, and Support to deliver measurable value and ensure consistent customer outcomes.

Responsibilities

Build and scale a high-performing Customer Success organization
Define engagement models and operating cadence for all account segments
Lead the Renewals team to maximize ARR retention and price increases
Establish customer health scoring models to guide intervention strategies
Partner with Sales and Product to provide Voice of Customer insights

Skills

Qualifications

Bachelor's degree in Business Administration10+ years in Customer Success

About Versaterm

versaterm.com

Headquarters

Nepean, Ontario, Canada

Company Size

201-500 employees

Founded

1977

View Profile

Versaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.