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Director, Customer Success at Versaterm - ApplyBlast

Director, Customer Success

Versaterm

5 months ago

3.8 on Glassdoor

Canada

Onsite

Full Time

Director

0 applicants

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About this role

The Director of Customer Success leads the post-sale customer lifecycle at Versaterm, a global public safety solutions company, ensuring customers realize measurable value and drive retention. This role is accountable for building and scaling a high-performing organization under a 'One Account, One Owner' model across Strategic, Enterprise, and State accounts. The leader defines engagement cadences, fosters cross-functional alignment with Sales and Product teams, and oversees data-driven strategies to maximize ARR retention and business expansion.

Responsibilities

Lead post-sale customer lifecycle across strategic and enterprise accounts
Build and scale a high-performing Customer Success organization
Define engagement models and operating cadences for consistent execution
Own end-to-end retention and renewal strategies to maximize ARR
Partner with Sales and Product to drive seamless customer experiences

Skills

Qualifications

BS in Business AdministrationBS in Communications

About Versaterm

versaterm.com

Headquarters

Nepean, Ontario, Canada

Company Size

201-500 employees

Founded

1977

View Profile

Versaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.