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Director, Customer Success at Versaterm - ApplyBlast

Director, Customer Success

Versaterm

5 months ago

3.8 on Glassdoor

United States

Onsite

Full Time

Director

4 applicants

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About this role

The Director of Customer Success at Versaterm leads the post-sale lifecycle for a global public safety solutions company, overseeing Strategic, Enterprise, State, and Transactional accounts. This executive role defines the Customer Success operating model, ensuring consistent execution across engagement, adoption, expansion, and retention while partnering with Sales, Product, and Support teams. The position focuses on building scalable processes, managing renewals to maximize ARR, and driving value realization for public safety agencies.

Responsibilities

Lead post-sale customer lifecycle across diverse account segments including Enterprise and State
Establish and scale Customer Success operating models and engagement cadences
Own end-to-end retention strategies to maximize ARR and mitigate churn risks
Partner with Sales and Product to deliver cohesive customer experiences and roadmap insights
Define success metrics and manage renewal motions to ensure predictable revenue growth

Skills

Qualifications

Bachelor's degree in Business Administration10+ years of experience in Customer Success

About Versaterm

versaterm.com

Headquarters

Nepean, Ontario, Canada

Company Size

201-500 employees

Founded

1977

View Profile

Versaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.