ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Director, Customer Success at Gorgias - ApplyBlast

Director, Customer Success

Gorgias

3 months ago

3.4 on Glassdoor

San Francisco, United States

Hybrid

Full Time

Director

4 applicants

View Job Listing

Apply to 100+ jobs

About this role

As Director of Customer Success at Gorgias, you will architect and lead a new AI-first Customer Success organization for Commercial and Enterprise merchants. Reporting directly to the COO, you will own Net Revenue Retention, build the org structure from the ground up, and partner with Product and Engineering to integrate AI agents into the customer journey. This role requires balancing high-level strategic vision with hands-on leadership to redefine how the company delivers value at scale.

Responsibilities

Architect and lead a new AI-first Customer Success organization
Own Net Revenue Retention across Commercial and Enterprise segments
Build performance frameworks and career paths for CS teams
Partner with Product and Engineering to integrate AI agents
Manage the CS budget and make strategic resource tradeoffs

Skills

Qualifications

10+ years in SaaS Customer Success5+ years leading multi-layered CS organizationsProven experience building AI-driven service models

About Gorgias

gorgias.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

Gorgias is a conversational AI platform and helpdesk built specifically for eCommerce, enabling businesses to automate customer support and drive sales through a unified inbox across email, chat, SMS, social media, and more. It features an AI Agent pre-trained on over 1 billion conversations that can resolve 60% of support inquiries automatically, while integrating natively with Shopify and 300+ other tools to provide full store context within every conversation. Trusted by over 17,000 eCommerce brands worldwide, Gorgias helps support teams turn customer interactions into measurable revenue.