Director, Customer Success

The Director, Customer Success serves as the executive leader for Amperity's entire Customer Success portfolio, holding holistic commercial and strategic accountability for accounts ranging from emerging growth to multi-million-dollar strategic enterprises. This role establishes operational strategy, organizational design, and commercial architecture to drive Net Revenue Retention, Gross Retention, and expansion pipeline while serving as an executive sponsor on high-stakes relationships. The position requires leading a multi-tiered organization, optimizing resource allocation, and partnering cross-functionally to ensure seamless customer engagement and operational excellence.