ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Director, Customer Success at NICE - ApplyBlast

Director, Customer Success

NICE

1 month ago

3.8 on Glassdoor

Remote

Full Time

Director

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Director, Customer Success leads a Technical Account Management organization focused on the retention and health of NiCE's largest strategic customers. This role drives measurable value, accelerates adoption of the cloud-native AI platform, and ensures long-term customer success and growth. The position involves managing a team of TAMs, building executive-level relationships, and collaborating across departments to achieve key performance metrics.

Responsibilities

Lead Technical Account Management organization to drive customer retention and adoption
Own Gross Revenue Retention and Net Promoter Score outcomes for strategic customer portfolio
Coach TAMs and manage executive relationships to ensure customer satisfaction and growth

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.