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Director Customer Success at BitSight Technologies - ApplyBlast

Director Customer Success

BitSight Technologies

5 days ago

Remote

Full Time

Director

0 applicants

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About this role

Bitsight is seeking a Director of Customer Success to lead its international Customer Success organization, overseeing teams across EMEA, APAC, and LATAM. The role involves managing a distributed team of Customer Success Managers, establishing standards for customer engagement, and partnering with Sales and Account Management to drive renewals and expansion. The Director will also represent regional customer needs to internal teams and leverage data and AI to improve outcomes.

Responsibilities

Lead and develop a geographically distributed Customer Success organization across international markets
Manage senior CSMs and Customer Success Managers to drive customer adoption and renewal outcomes
Partner with Sales and Account Management leadership to achieve regional retention and growth targets

Skills

About BitSight Technologies

bitsight.com

Headquarters

Boston, Massachusetts, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Bitsight is a leader in cyber risk intelligence, providing organizations with real-time insights into their security posture and external attack surfaces. Their innovative platform leverages AI to deliver comprehensive threat intelligence and third-party risk management solutions, ensuring businesses can effectively manage vulnerabilities and enhance resilience against cyber threats. With a focus on delivering actionable data, Bitsight empowers security teams to make informed decisions and prioritize risk management strategies.