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Director, Customer Success at OpenRouter - ApplyBlast

Director, Customer Success

OpenRouter

3 days ago

Remote

Full Time

Director

0 applicants

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About this role

The Director of Customer Success at OpenRouter will build and scale an AI-native Customer Success organization, driving adoption, retention, and growth across AI-native startups, enterprises, and strategic customers. This builder role involves leading a team of Customer Success Managers, partnering with cross-functional teams, and developing AI-powered systems to help customers realize value from OpenRouter. The ideal candidate has experience leading Customer Success at a hyperscaling AI-native company and understands consumption-based businesses.

Responsibilities

Build an AI-Native Customer Success Organization and define scalable strategy
Drive adoption, retention, and revenue growth across customer segments
Lead strategic customer relationships and develop high-performance teams

Skills

About OpenRouter

openrouter.ai

Headquarters

New York, New York, United States

Company Size

1-10 employees

Founded

2023

View Profile

OpenRouter is a platform designed to facilitate access to various large language models (LLMs) and other AI systems through a single, unified interface. It enables developers to utilize multiple models from different providers without the hassle of complex integrations. The platform emphasizes lower pricing, enhanced uptime, and the absence of subscription fees, making it attractive for businesses looking for cost-effective AI solutions. Additionally, OpenRouter promotes flexibility and reliability with features like provider routing to ensure consistent performance.