Manager, Customer Success

SOCi(1 month ago)

HybridFull TimeManager$73,200 - $101,016Customer Success

About this role

The Manager of Customer Success at SOCi will lead and develop a team of Customer Success Managers to ensure customers realize value from SOCi’s AI-powered marketing platform. The role has a strong focus on overseeing and supporting customers in the multifamily property management sector and requires cross-functional coordination to drive adoption, retention, and customer health. This position balances team leadership, strategic customer oversight, and collaboration with sales, implementation, support, and product teams.

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Required Skills

Customer Success
People Management
Coaching
Performance Monitoring
Success Planning
Relationship Management
Cross-Functional
Escalation Management
Analytical
Organizational

+3 more

About SOCi

soci.ai

WP Rocket is a premium WordPress performance plugin that speeds up websites using page caching, asset minification and concatenation, lazy loading, and CDN integration. It also offers database optimization, cache preloading, DNS prefetching and other file- and delivery-focused optimizations, plus rules for excluding or customizing cache behavior. Designed for ease of use, WP Rocket provides one-click setup, broad hosting and plugin compatibility, and commercial support and updates aimed at agencies, publishers, and businesses that want to improve site performance without deep technical work.