Director, Customer Support

Ooma

11 days ago

3.7 on Glassdoor

Boca Raton, Florida

Onsite

Full Time

Senior

0 applicants

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About this role

The Director, Customer Support at Ooma is responsible for leading customer care teams in a high-volume, fast-paced environment, ensuring excellent customer experiences across various communication channels, and driving operational improvements. The role involves strategic leadership, performance management, and process optimization to meet organizational goals.

Skills

Qualifications

Bachelor’s degree

About Ooma

ooma.com

Industries

Technology

Ooma is a communications company that provides VoIP phone service, business phone systems, hardware, and smart home security solutions for consumers and small-to-medium businesses. Its product line includes home phone services and devices plus Ooma Office, a cloud-based business phone system with features like virtual receptionist, extensions, conferencing, mobile apps, and call management. Ooma emphasizes easy setup, affordable pricing with no long-term contracts, and advanced calling features delivered via cloud infrastructure. The company targets homes and small businesses that need reliable, feature-rich internet telephony and managed communications.