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Director, CX AI Delivery at TELUS Digital - ApplyBlast

Director, CX AI Delivery

TELUS Digital

22 days ago

3.5 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Director, CX AI Delivery leads the delivery of complex contact center and AI programs, serving as a trusted advisor to client executives and managing a portfolio of engagements. This role involves overseeing a global team, driving delivery excellence, and ensuring the successful implementation of CCaaS platforms and conversational AI solutions. The position focuses on strategic account governance, risk mitigation, and fostering a high-performance culture within the organization.

Responsibilities

Lead delivery across CX AI portfolio including CCaaS and conversational AI platforms
Manage portfolio of client engagements and drive commercial success through strategic governance
Coach and mentor delivery product and engineering leaders to build high-performance culture

Skills

About TELUS Digital

telusdigital.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

10001+ employees

Founded

2005

View Profile

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.