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Director, CX Product & Platforms at Manulife - ApplyBlast

Director, CX Product & Platforms

Manulife

3 months ago

3.9 on Glassdoor

Waterloo, Ontario, Canada

Hybrid

Full Time

Director

0 applicants

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About this role

The Director, CX Product & Platforms leads the strategy, development, and enterprise adoption of AI‑enabled customer experience products and platforms at Manulife. This senior role is responsible for translating customer insights into scalable technology solutions, driving adoption across business units, and delivering measurable improvements in customer outcomes and operational performance.

Responsibilities

Define and lead product strategy and roadmap for CX platforms
Own end-to-end lifecycle delivery and performance of CX platforms
Drive enterprise adoption and activation of CX tools across business units

Skills

Qualifications

MBAPMPCSMScaled Agile methodologies

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.