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Director, CX Research at Pfizer - ApplyBlast

Director, CX Research

Pfizer

2 months ago

3.8 on Glassdoor

New York City, New York, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director, CX Research at Pfizer will lead a research team to generate evidence on AI adoption across internal platforms, combining qualitative studies with telemetry and behavioral data. This hands‑on leadership role involves designing, executing, and analyzing research and experiments to inform AI experience decisions and drive continuous improvement in colleague experience.

Responsibilities

Lead and mentor CX research team delivering AI adoption evidence
Design, execute, and analyze qualitative and quantitative research and experiments
Define and own enterprise-wide AI adoption measurement and metrics