Director, Design - Conversational Design

The Director, Design - Conversational Design leads a team in creating human-centered conversational experiences across USAA's digital platforms, setting strategic direction to ensure intuitive and engaging interactions that align with the brand. This role involves fostering a culture of empathy, collaborating with cross-functional teams, and providing thought leadership to solve complex business and member problems. The position requires a flexible work environment with four days per week in the office.