Director Digital Workplace Services and ITSM
Carrier(1 month ago)
About this role
The Director of Digital Workplace Services and ITSM leads global digital workplace functions including Service Desk, onsite support, endpoint operations, and enterprise user experience initiatives. The role ensures high-quality end-user experiences and reliable IT operations across manufacturing and office environments while driving AI-enabled service capabilities and service transformation. The leader manages global MSP partners and oversees programs to improve operational reliability, experience quality, and cost efficiency.
Required Skills
- Service Desk
- Onsite Support
- Endpoint Management
- AI Automation
- Vendor Management
- Contract Negotiation
- Stakeholder Management
- IT Operations
- DEX Platforms
- AIOps
+3 more
Qualifications
- Bachelor’s Degree
- Bachelor’s Degree in Information Technology or Business
About Carrier
carrier.comCarrier is a global leader in intelligent climate and energy solutions
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