Director ITSM Service Desk

Precision for Medicine(8 days ago)

HybridFull TimeDirector$147,300 - $200,000Information Technology

About this role

The Director of ITSM Service Desk, North America leads the regional Service Desk delivery and support framework for clinically centered technologies, ensuring reliable, high-quality technology support across North America. The role focuses on elevating customer experience and service delivery maturity through operational excellence, modernization (automation, AI, self-service), and strategic leadership to support Precision Medicine Group’s mission.

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Required Skills

Service Desk
ITSM
Leadership
Automation
Self-Service
Knowledge Management
Endpoint Management
Microsoft 365
Intune
Entra ID

+5 more

Qualifications

Bachelor's Degree
ITIL Foundation
Microsoft Certified: Enterprise Administrator Expert
PMP

About Precision for Medicine

precisiongroupcompanies.com

The site is currently a placeholder that immediately redirects to /lander and contains no public content describing the company. Presuming it's a web-focused startup, it likely offers a SaaS platform to help businesses build high-converting landing pages and marketing funnels. Typical offerings would include a drag-and-drop page builder, A/B testing, analytics, and integrations with CRMs and email platforms to drive lead generation. Customers would be small-to-medium businesses and marketing teams seeking easy onboarding, template libraries, and conversion optimization tools.