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Director, eCommerce Operations & Fulfillment Strategy at McKesson - ApplyBlast

Director, eCommerce Operations & Fulfillment Strategy

McKesson

5 months ago

3.7 on Glassdoor

Onsite

Full Time

Director

0 applicants

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About this role

The Director of eCommerce at McKesson Corporation is accountable for the end-to-end performance, scalability, and resilience of McKesson’s eCommerce fulfillment and digital commerce ecosystem. This role leads both the strategic direction of eCommerce capabilities and the operational execution of order fulfillment, ensuring customer expectations, carrier commitments, and regulatory requirements are consistently met.

Responsibilities

Own daily and long-term eCommerce fulfillment performance, including order release, pack-out, labeling, shipment closeout, and carrier handoff
Establish governance over order release timing, labor alignment, system readiness, and execution discipline to consistently meet carrier cutoffs
Define, maintain, and evolve eCommerce throughput models and capacity plans to support growth, late-arriving volume, and peak demand scenarios
Serve as the executive escalation point for major eCommerce disruptions, including system outages, carrier failures, and missed shipments
Provide executive oversight for DSCSA, audit readiness, and regulatory compliance impacting eCommerce, Masters, Northstar, and Specialty channels

Skills

Qualifications

Bachelor's degree in Business, Marketing, Computer Science, or related field; Master's degree preferred10+ years of progressive experience in e-commerce leadership rolesProven track record of developing and executing successful e-commerce strategiesStrong understanding of e-commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce)Experience leading and developing high-performing teams