Director, Engineering Operations & Strategy

Klaviyo

3 months ago

3.3 on Glassdoor

Boston, MA

Hybrid

Full Time

Senior

7 applicants

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About this role

A strategic partner to the CTO within Klaviyo’s Office of the CTO, this role ensures technology strategy is translated into scalable execution across engineering, data, product, and security. The position emphasizes establishing predictable operating rhythms, clear organizational alignment, and strong executive communication. It centers on driving measurable progress on key technical initiatives while embedding AI to improve ways of working.

Skills

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.