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Director, Enterprise Client Success at Dow Jones - ApplyBlast

Director, Enterprise Client Success

Dow Jones

4 months ago

3.5 on Glassdoor

New York, NY

Hybrid

Full Time

Senior

0 applicants

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About this role

A Director of Enterprise Client Success at Dow Jones will build and lead a B2B client success organization from the ground up, designing and scaling the post-sale customer lifecycle from onboarding to expansion. This strategic role operates in a startup environment, owning the client success model while partnering across Sales, Product, and Marketing to drive adoption and retention. The individual will establish operating processes, leverage data analytics for health scoring, and act as the voice of the customer to inform product roadmaps.

Responsibilities

Design and scale a global client success organization for enterprise customers.
Establish best-in-class processes and playbooks for onboarding and adoption.
Build and operationalize a customer health scoring framework using data analytics.
Partner with Product and Sales to drive engagement and expansion metrics.
Act as the voice of the customer to inform product roadmap decisions.

Skills

About Dow Jones

dowjones.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1882

View Profile

Dow Jones publishes the world’s most trusted business news and financial information in a variety of media. It delivers breaking news, exclusive insights, expert commentary and personal finance strategies.