Customer Success Manager (London)
Duffel
About this role
Duffel is a fast-scaling London-based travel technology startup rebuilding the infrastructure that underpins the travel industry. This Customer Success Manager role partners with enterprise customers to drive adoption and value from Duffel’s platform while supporting the company’s growth and product direction.
Skills
About Duffel
duffel.comDuffel is a travel commerce platform that provides a developer-first API for businesses to search and book flights and stays, add ancillaries, charge customers, and manage orders. Serving customers from travel startups to financial enterprises, it abstracts airline distribution and payments into a single integration so partners can build booking experiences quickly. Duffel focuses on clean APIs and tooling to simplify the complexity of inventory, pricing, payments, and post‑booking changes.
Recent company news
Business Travel NewsDuffel Looks to New Entrants to Accelerate Growth
Oct 23, 2025
The Business Travel MagazineDuffel partners with Rippling to power Rippling Travel
Aug 5, 2025
The New York TimesThere’s No Single Perfect Duffel. But These Six Are Pretty Close.
Oct 23, 2025
Better TrailREI Co-op Big Haul Duffel Review
Dec 11, 2025
GearJunkieBuy It for Life: Is a $760 Carry-On Worth It?
1 month ago
About Duffel
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Duffel.
Salary
$93k – $125k
per year