Customer Success Manager (London)
Duffel(6 days ago)
About this role
Duffel is a fast-scaling London-based travel technology startup rebuilding the infrastructure that underpins the travel industry. This Customer Success Manager role partners with enterprise customers to drive adoption and value from Duffel’s platform while supporting the company’s growth and product direction.
Required Skills
- Customer Success
- Account Expansion
- Churn Reduction
- Implementation Support
- Data Analysis
- Project Management
- Cross-Functional Collaboration
- Communication
- Travel Tech
About Duffel
duffel.comDuffel is a travel commerce platform that provides a developer-first API for businesses to search and book flights and stays, add ancillaries, charge customers, and manage orders. Serving customers from travel startups to financial enterprises, it abstracts airline distribution and payments into a single integration so partners can build booking experiences quickly. Duffel focuses on clean APIs and tooling to simplify the complexity of inventory, pricing, payments, and post‑booking changes.