Director, Field Engineering

Pansophic Learning(1 month ago)

Parma, OH, Ohio, United StatesOnsiteFull TimeDirector$150,000 - $170,000Information Technology

About this role

The Director of Field Engineering leads a team of field engineers, managers, and vendor partners to deliver an optimal support experience for IT end users across the organization. The role focuses on modernizing and improving operational processes, establishing policies and KPIs, and ensuring solutions meet security, portability, and performance standards. This position requires strong cross-functional collaboration and the ability to drive vendor accountability while supporting school and business initiatives.

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Required Skills

Field Engineering
Operations
Policy Development
KPI Monitoring
Process Improvement
Vendor Management
Documentation
Security Compliance
SLA Management
Third-Party

+6 more

Qualifications

Bachelor's Degree
FBI/BCI Background Check

About Pansophic Learning

pansophiclearning.com

Pansophic Learning is an education-technology and instructional design firm that builds custom digital learning solutions for colleges, universities and corporate clients. They design and develop online courses, learning platforms, curriculum modernization, and implementation services—combining pedagogical expertise, multimedia design, and analytics to improve learner outcomes. Pansophic partners with institutions to scale programs and provide ongoing support, training, and technology integration. Clients hire them for tailored, research-informed programs that blend instructional design with practical deployment and measurement.

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