Director, Forward Deployed Engineering & AI GTM Lead - New York

Aircall

3 months ago

3.2 on Glassdoor

New York, NY

Onsite

Full Time

Director

4 applicants

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About this role

The Director, Forward Deployed Engineering & AI GTM Lead at Aircall owns the technical execution and go-to-market effectiveness of the company’s AI Communication Agent. This role leads and scales the Forward Deployed Engineering team while remaining closely involved in complex, customer-facing deployments. Operating across sales, product, engineering, and marketing, the director ensures AI agents are effectively positioned, implemented, and scaled. The position also converts field learnings into repeatable delivery models and influences product and GTM evolution.

Skills

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.