Director, Global Critical Situation Manager
Proofpoint(2 days ago)
About this role
The Director of Global Critical Situation Management and Incident Response at Proofpoint is a senior leadership role focused on driving world-class customer support outcomes for urgent customer escalations. The role involves operational leadership, strategic incident management, and continuous improvement in customer success, collaborating across functions to resolve complex issues and enhance support processes.
Required Skills
- Customer Support
- Incident Management
- Support Automation
- Cross functional Leadership
- Escalation Management
- Data Analysis
- Communication
- Cybersecurity
- Support Systems
- Process Improvement
About Proofpoint
proofpoint.comProofpoint helps protect people, data and brands against cyber attacks. Offering compliance and cybersecurity solutions for email, web, cloud, and more.
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