Abnormal AI
The Critical Situation Manager owns the customer‑facing response when a customer's trust in the platform is shaken by a significant efficacy or product concern. They lead investigations, translate technical findings into clear communication, and drive the engagement through to resolution and formal close‑out, working across R&D, product, engineering, and support teams.
Abnormal AI is a behavioral AI security platform that protects email, identity, and AI applications while stopping insider threats. It uses behavioral modeling and cloud-native API architecture to detect and autonomously respond to attacks such as BEC, phishing, account takeover, and AI-powered threats. Trusted by over 4,500 organizations, including more than 25% of the Fortune 500, Abnormal AI serves enterprises across financial services, healthcare, manufacturing, and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Abnormal AI.
15% below the average for this role