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Director, Global Customer Support at Cornerstone Research - ApplyBlast

Director, Global Customer Support

Cornerstone Research

4 days ago

Krakow, Lesser Poland, Poland

Hybrid

Full Time

Director

0 applicants

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About this role

The Director, Global Customer Support leads a product pod within Cornerstone's Global Customer Support organization, managing a global, follow-the-sun team of support engineers and managers across AMER, EMEA, and APAC. This role is accountable for customer outcomes, including CSAT, resolution times, and SLA attainment, while driving executive escalations and partnering with Customer Success and Sales on at-risk renewals. The position also involves modernizing support operations with AI, strengthening partnerships with Product and Engineering, and leading workforce planning and team development.

Responsibilities

Lead global customer support pod and manage managers across AMER, EMEA, and APAC
Deploy AI-assisted workflows and set deflection and productivity targets
Partner with Product and Engineering to prioritize defects and ensure release readiness

Skills

About Cornerstone Research

cornerstone.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

1989

View Profile

Cornerstone Research is an economic consulting firm that provides financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. The firm offers services across a wide range of practice areas including antitrust, securities litigation, intellectual property, and valuation, serving clients across industries such as financial institutions, life sciences, and technology. Cornerstone Research works with leading academic experts to support clients in disputes, investigations, and regulatory matters.