Director, Global Customs Design & Implementation

This role leads the Global Customs Design & Implementation function, owning the global methodology, governance framework, and execution quality for customer implementations. The Director acts as the strategic owner of end-to-end solution design, ensuring customer requirements are translated into scalable solutions while directly leading high-visibility, high-complexity implementations. The position involves mentoring a team of Implementation Managers, driving continuous improvement, and serving as the senior point of accountability for strategic global customers.