Director, Guest Experience & Concierge
Formulafig
About this role
Formula Fig is seeking a Director of Guest Experience & Concierge to lead the transformation of its guest support functions into a strategic growth driver. The role involves developing personalized, data-informed customer experiences across multiple touchpoints to enhance loyalty, retention, and revenue in a fast-paced, innovative skincare environment.
Skills
About Formulafig
formulafig.comThis company operates a digital-first medical aesthetic and wellness practice offering facials, injectables, laser and other skin and body treatments. It supports multiple locations (references to Toronto, Vancouver and West Hollywood) and provides online appointment booking, membership management and secure client accounts. The website is built to streamline scheduling and treatment selection with clinician‑led service categories and automated booking flows. Clients use it for convenient online scheduling, membership perks and a range of cosmetic and skincare procedures.
About Formulafig
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$80k – $120k
per year