Director of Guest Experience
Four Seasons Hotels and Resorts(1 month ago)
About this role
The Director of Guest Experience at Four Seasons Hotel Kuala Lumpur provides strategic leadership for the guest journey, ensuring an unparalleled standard of personalized service and operational excellence. The role involves overseeing the Guest Experience, Front Office, and Concierge teams, driving engagement, innovation, and consistency across all guest touchpoints while promoting a culture of care and service excellence.
Required Skills
- Guest Experience
- Team Leadership
- Operational Excellence
- Service Excellence
Qualifications
- Minimum of 3-5 years of progressive leadership experience in Rooms Division, Guest Experience, or Front Office within a luxury hotel environment
- Proven success in leading multi-department teams with a focus on guest engagement, service excellence, and brand alignment
- Fluency in English with exceptional communication and presentation skills
- Strong analytical and strategic mindset
- Experience managing budgets, guest satisfaction metrics, and team development programs
- A passion for hospitality
- Right to work in Malaysia
About Four Seasons Hotels and Resorts
fourseasons.comDiscover luxury hotels and resorts worldwide with Four Seasons Hotels and Resorts. Plan your dream vacation, wedding, or business trip in style.
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