Director, Help Desk

The Director, Help Desk is a senior operational leader responsible for delivering exceptional front-line support services to members and internal stakeholders across OCHIN's collaborative network. This role oversees the Help Desk, Epic Security Access team, service management processes, and support platforms to ensure responsive, high-quality service delivery aligned with organizational goals. The position focuses on service quality, incident management, workforce development, and continuous improvement while partnering closely with various operational and technical teams.