Director, IT Service Management

IND 3M India Limited(13 days ago)

Minnesota, Maplewood, MinnesotaOnsiteFull TimeSenior$266,001 - $325,112Information Technology

About this role

The Director of IT Service Management at 3M will shape and lead the company's ITSM capabilities, ensuring they align with strategic business goals and support digital transformation initiatives. This role involves establishing a clear vision, overseeing process frameworks, and managing ITSM platforms, while guiding teams to optimize IT service delivery and operational efficiency.

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Required Skills

ITIL
ServiceNow
Change Management
Incident Management
Process Optimization
KPI Management
Digital Transformation
Team Leadership
Cybersecurity
Operational Discipline

Qualifications

BS in Information Technology, Computer Science, Engineering, or related field
10 years of IT experience
5 years leading IT operations or service management teams
ITIL v4 Certification

About IND 3M India Limited

3mindia.in

3M India harnesses science and innovation to deliver products that make a meaningful impact in lives and communities worldwide. With a commitment to inspiring progress, the company operates across various sectors, including healthcare, consumer goods, and industrial applications. Known for its diverse range of technologies and materials, 3M is dedicated to improving productivity and enhancing safety, while addressing global challenges through innovative solutions.

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