Director, Learning and Development - Operations
SoFi(11 days ago)
About this role
The Director of Operations Learning & Development at SoFi leads the creation and scaling of a modern learning ecosystem for front-line Operations employees. The role is responsible for setting strategy, operating model, governance, and execution for onboarding, continuous development, product readiness, and knowledge management to drive improved member experience and operational metrics.
Required Skills
- Learning Strategy
- Instructional Design
- Knowledge Management
- Team Leadership
- Onboarding
- Training Delivery
- Data Analysis
- AI Integration
- Curriculum Development
- Communication
+2 more
Qualifications
- Bachelor’s Degree
- Master’s Degree (Preferred)
- Instructional Design Coursework
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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