Director, Marketing Operations

Klaviyo

2 months ago

3.3 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Director

2 applicants

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About this role

The Director of Marketing Operations at Klaviyo owns the systems, data, and processes that power a modern multi-motion go-to-market engine spanning enterprise sales-led and product-led growth. The role leads the marketing technology stack and partners closely with Sales Ops, RevOps, Product, Analytics, and Data teams to scale operations and improve decision-making through automation and AI. This is a highly visible strategic leadership position focused on enabling measurable impact from first touch through expansion.

Skills

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.