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Director, Member Experience at Rightway - ApplyBlast

Director, Member Experience

Rightway

4 days ago

3.5 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Director, Member Experience leads Rightway's care team across phone, chat, email, and digital channels, ensuring high-quality service delivery and member satisfaction. This role involves managing pharmacy technicians and pharmacists, optimizing workflows, and partnering with product and engineering teams to enhance operational tools. The position requires strong leadership, analytical skills, and a background in healthcare or pharmacy operations to drive continuous improvement and support organizational growth.

Responsibilities

Lead and develop a multi-channel care team of pharmacy technicians and pharmacists
Set operational performance goals and monitor metrics for quality and member satisfaction
Partner with product and engineering teams to define requirements for care tools

Skills

About Rightway

rightwayhealthcare.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2017

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Rightway Healthcare is a technology-enabled clinical care navigation and benefits company that helps employers and health plans connect members with high-quality, cost-effective care. It pairs clinician-led navigation with a transparent, outcomes-focused pharmacy benefits management (PBM) offering to simplify access, reduce unnecessary spend, and improve medication and treatment decisions. Rightway’s platform combines data-driven insights, care teams, and digital tools to personalize guidance, coordinate referrals, and drive better clinical and financial outcomes.