Director of Customer Experience
Solve IMG
About this role
Solve Industrial Motion Group is seeking a Director of Customer Experience to lead their customer service and sales strategy, ensuring exceptional customer engagement and operational excellence. The role involves developing and motivating a high-performing team, coordinating with multiple departments, and driving continuous improvement initiatives.
Skills
Qualifications
About Solve IMG
solveindustrial.comSolve Industrial is an online marketplace that connects buyers and sellers of used industrial equipment and machinery. The platform offers listings and tools to streamline sourcing and disposition — including valuation, inspection coordination, logistics, and managed transaction services — to simplify buying, selling, and shipping heavy assets. It serves manufacturers, asset managers, dealers, and maintenance teams looking to acquire or liquidate production equipment efficiently. Solve Industrial emphasizes transparent pricing, secure transactions, and operational support to reduce downtime and maximize asset recovery.
About Solve IMG
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Solve IMG.
Salary
$70k – $90k
per year
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