Sr. Director of Customer Experience
Benepass
About this role
Benepass is seeking a Senior Director of Customer Experience to lead and scale their customer support and claims operations teams. The role involves defining the vision for customer support, managing team performance, building scalable support infrastructure, and driving continuous improvement in customer service quality and efficiency.
Skills
About Benepass
www.getbenepass.comBenepass is a financial technology company that specializes in providing flexible employee benefits solutions tailored for today's diverse workforce. Founded in 2019, the platform focuses on customizable benefits such as Lifestyle Spending Accounts (LSAs), Health Savings Accounts (HSAs), and wellness stipends, enabling employees to use their benefits in ways that fit their unique lifestyles. With its streamlined technology, Benepass empowers organizations to enhance employee engagement, optimize budgets, and simplify benefits administration. The company is headquartered in New York City and is backed by notable investors, including Y Combinator.
Recent company news
The SaaS NewsBenepass Raises $40 Million in Series B
1 month ago
Tech Funding NewsBenepass bags $40M to help employers redesign benefits
Jan 21, 2026
AlleyWatchBenepass Raises $40M to Help Employers Control Surging Healthcare Costs Through Consolidated Benefits Platform
1 month ago
citybizBenepass Raises $40M in Series B Funding Led by Centana Growth Partners
Jan 21, 2026
Pulse 2.0Benepass: $40 Million Series B Closed To Expand Benefits Platform for Employers Facing Rising Healthcare Costs
Jan 21, 2026
About Benepass
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Benepass.
Salary
$180k – $210k
per year