Director of Customer Quality

Axcelis Technologies (Malaysia) Pte Ltd(2 months ago)

Beverly, MAOnsiteFull TimeDirector$166,388.4 - $249,582.6Quality

About this role

The Director of Customer Quality at Axcelis Technologies leads global initiatives that elevate customer experience by ensuring exceptional product and service quality across the full customer lifecycle, from design and manufacturing through field service. The role partners closely with internal teams and global customers to ensure consistent quality outcomes for semiconductor capital equipment. This position reports to the VP of Quality and is based in Beverly, MA.

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Required Skills

Customer Advocacy
Customer Escalations
Root Cause Analysis
CAPA
Quality Management
ISO 9001
QMS
KPI Reporting
Cross-Functional Leadership
Lean Manufacturing

+10 more

Qualifications

Bachelor’s Degree in Engineering
Bachelor’s Degree in Materials Science
ASQ CQE
Six Sigma Black Belt
ISO Lead Auditor

About Axcelis Technologies (Malaysia) Pte Ltd

axcelis.com

Axcelis is a leading provider of ion implantation systems, renowned for its advanced Purion platform that emphasizes precision, purity, and productivity. The company's innovative technology aims to deliver the lowest cost of ownership while supporting the evolving needs of semiconductor manufacturers. With a commitment to excellence, Axcelis plays a crucial role in enhancing manufacturing processes for the semiconductor industry.

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