Director of Customer Support

Crusoe(2 months ago)

HybridFull TimeDirector$225,005 - $296,434 (estimated)Cloud Go-To-Market (GTM)

About this role

The Director of Customer Support at Crusoe will lead the expansion of the Customer Support organization to drive the adoption of Crusoe Cloud, requiring a strategic leader with technical expertise in cloud infrastructure and AI/ML workloads. This role includes building and managing a high-performing support team, developing account playbooks, and collaborating with engineering and product teams to enhance support workflows and reliability. The Director will also implement tiered support structures, address customer escalations, and translate insights into strategic recommendations for executive leadership within a fast-paced, high-growth environment.

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Required Skills

Customer Support Leadership
Team Management
Account Playbooks
Troubleshooting
Networking
Infiniband
Distributed Training
Containerization
AI/ML Workloads
Engineering Collaboration

+9 more

About Crusoe

crusoe.ai

Crusoe is a leading provider of next-generation AI infrastructure that focuses on renewable-powered cloud computing solutions. By employing an energy-first approach, Crusoe enables businesses to deploy AI workloads at scale while ensuring reliable performance and round-the-clock support. The company is committed to advancing sustainable technology, making it a strategic partner for organizations looking to enhance their AI capabilities in an environmentally conscious manner.

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