Director of Engineering, Messaging Infrastructure

Klaviyo(14 days ago)

HybridFull TimeDirector$244,000 - $366,000Engineering

About this role

The Director of Engineering, Messaging Infrastructure at Klaviyo leads the engineering organization responsible for the core multi-tenant messaging platform that delivers email, SMS, push, WhatsApp, and future channels. This leadership role shapes the long-term technical strategy and platform vision to support scale, reliability, and compliance across regions while representing the platform in executive forums. The role focuses on enabling product teams and ensuring customers can trust Klaviyo with mission-critical communications.

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Required Skills

Messaging Infrastructure
Distributed Systems
Scalability
Observability
API Design
Privacy Compliance
Incident Management
Leadership
AI Integration

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.