Director of Field Services

Locus Robotics(25 days ago)

Wilmington, MAOnsiteFull TimeDirector$140,930 - $189,745 (estimated)Field Services

About this role

The Director of Field Services leads the transformation of service operations for autonomous mobile robots across North America, shaping a modern, data-driven service model to ensure consistent fleet performance and customer experience. This senior leadership role partners cross-functionally with Product, Engineering, Deployment, and Customer teams and requires significant travel (40–60%) across the U.S., Canada, and Mexico.

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Required Skills

Field Services
Fleet Performance
Preventive Maintenance
Dispatching
Scheduling
Parts Management
Root Cause Analysis
Salesforce
KPIs
Data Analytics

+5 more

Qualifications

Bachelor’s Degree in Engineering or Operations

About Locus Robotics

locusrobotics.com

Locus Robotics builds AI-driven autonomous mobile robots and cloud software that automate and accelerate warehouse order fulfillment. Their scalable multi-robot systems work alongside human pickers to increase throughput, accuracy, and labor productivity while integrating with existing WMS and fulfillment systems. Delivered as a combination of hardware, orchestration software, analytics, and services, Locus targets e-commerce retailers, 3PLs, and distribution centers seeking faster, more flexible fulfillment.

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