Director of Implementations

Arch(1 month ago)

New York, NYOnsiteFull TimeDirector$160,000 - $225,000Operations

About this role

The Director of Implementations at Arch is responsible for leading the strategy and operations of the Implementation team, which includes over 60 members, to ensure efficient and high-quality onboarding across diverse client segments. The role involves refining processes, developing scalable playbooks, and establishing a client-centric culture while collaborating closely with Client Success, Product, and Data Operations to enhance the client experience. The Director will also serve as the executive point of contact for complex client situations and report to senior leadership on performance metrics and strategic needs to support Arch's growth objectives.

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Required Skills

Strategy Development
Team Leadership
Process Definition
Onboarding Excellence
Cross-Functional Collaboration
Client Engagement
Performance Monitoring
Systems Thinking
Communication Skills
Financial Services Expertise

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About Arch

arch.co

Arch is a technology-driven platform dedicated to modernizing private market investments. Its mission centers on connecting various stakeholders within the alternative investment industry through a unified platform that emphasizes collaboration, data-driven insights, and exceptional service. Arch's solutions streamline investment communications, document management, workflows, and data analysis, enabling users to focus on strategic decision-making instead of administrative tasks. With features like automated insights and curated collaboration tools, Arch aims to unlock the full value of alternative investments for investors and advisors alike.