Director of Patient Experience
Rhode Island Hospital(28 days ago)
About this role
The Director, Patient Experience at Brown University Health leads system-wide efforts to improve and optimize patient and provider experience, reporting to the President of The Miriam Hospital and the System Chief Quality Executive. The role provides strategic leadership for patient- and family-centered care, overseeing patient experience measurement, data analysis, and change management to drive service excellence across the health system.
Required Skills
- Patient Engagement
- Data Analysis
- Performance Improvement
- Lean Six Sigma
- Project Management
- Stakeholder Engagement
- Survey Management
- Service Excellence
- Change Management
- Communication
Qualifications
- Bachelor's Degree
- Master's Degree in Nursing or Related Field
- Six Sigma Green Belt
- CPHQ
- Certified RCA Facilitator
About Rhode Island Hospital
lifespan.orgLifespan is now Brown University Health. Our name may have changed, but our commitment to the highest-quality patient care has not.
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