Director, Patient Experience

Well(2 months ago)

OnsiteFull TimeDirector$127,301 - $171,890 (estimated)Patient Experience

About this role

The Director of Patient Experience at Wellstar provides strategic direction to foster a patient- and family-centered culture across the hospital. This leader oversees development and implementation of patient experience programs, partners with clinical and executive leadership, and ensures alignment with system goals and regulatory requirements.

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Required Skills

Patient Experience
Service Excellence
Grievance Management
CMS Compliance
CAHPS Administration
HCAHPS
Performance Improvement
Data Analysis
Leadership
Change Management

+5 more

Qualifications

Bachelor's in Health Administration
Bachelor's in Business Administration
Bachelor's in Health Science
Master's (Preferred)
CPXP (Required within 120 Days)

About Well

wellstar.org

Wellstar Health System is the largest and most integrated healthcare system in Georgia, operating hospitals, affiliated medical groups, urgent care centers and tailored health plans across the state. It offers comprehensive care in virtually all medical specialties — including primary care, heart care, cancer treatment, neurological services and women's health — through inpatient, outpatient and virtual channels. Nationally and locally recognized for high-quality, patient-centered care and exceptional caregivers, Wellstar emphasizes coordinated, accessible services and easy ways to find and schedule care.

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