Director of SMB Servicing Operations - North America
PayPal(26 days ago)
About this role
A Director of SMB Servicing Operations - North America at PayPal is a senior leader responsible for shaping the strategy and direction of SMB support across North America. The role focuses on scaling and transforming SMB servicing through data-driven approaches, partnership with product and engineering, and aligning service operations with broader business objectives and growth initiatives.
Required Skills
- Customer Experience
- Team Leadership
- Performance Management
- Cross-Functional Collaboration
- AI
- Automation
- Data Analysis
- Risk Management
- Call Center
- KPI Development
+3 more
Qualifications
- Bachelor's Degree
- 10+ Years Experience
About PayPal
paypal.comFrom paying friends to saving money or getting cash back when you shop, explore what the new PayPal app has to offer.
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